Clear Answers Before
You Start.

Start by completing our project form.

Tell us about your business, intended use, preferred product, estimated quantity, target date and delivery destination. You may also upload your logo or share your website or social-media page.

We'll review the information and prepare the next recommended step.

The most helpful details are your business type, project goal, preferred product, customization direction, estimated quantity, target date, delivery country and ZIP or postal code.

You may also share your logo, brand colors, website, Instagram or other visual references. Estimates are fine at the beginning.

No. You do not need to prepare a finished product design.

A logo, website, social-media page, screenshot or clear project description is enough to begin. A vector logo file is helpful when available, but it is not required for the initial review.

We review your project details and contact you if any important information is missing.

You then receive one tailored initial mockup and a landed quote for review.

Nothing moves into production until you approve the project details and complete the required order confirmation and payment.

Customization options vary by product and may include colors, patterns, messages, logo placement, hardware options and coordinated product sets.

Share your logo, brand colors, website or other visual references, and we will recommend a practical design direction based on your product and intended use.

Final customization options are confirmed during the project review.

The standard MOQ is 50 pieces per design, per size.

For example, one design in two sizes normally starts at 100 pieces: 50 pieces in each size.

Each colorway, message, pattern or artwork version is treated as a separate design.

No. Different sizes, colors, product styles and design versions cannot be combined to satisfy one 50-piece minimum.

Each selected style, color, size and design version must meet its own applicable MOQ.

Custom bulk production follows the applicable MOQ.

For selected products, an existing sample or paid pre-production sample may be available. Sample availability, cost, customization level and delivery time are confirmed case by case.

Logo printing and pattern customization are available for many products.

Custom labels, backing cards, inserts or packaging depend on the product, quantity and production requirements. These options are not included as standard in every project and will be confirmed separately in the quote.

We use your Pantone references, logo files, brand colors, website and other visual references as the production target.

Color appearance may vary between screens, materials and printing methods. For color-critical projects, we may recommend a physical sample before bulk production.

The initial mockup includes one tailored design direction based on your selected product, project goal, logo and brand references.

One round of small refinements is included, such as minor wording, color, pattern or logo-placement adjustments.

The initial mockup is usually ready within 48 hours after we receive the required project information.

Your initial mockup is usually ready within 48 hours after we receive the required project and brand information.

Requests involving multiple products, multiple design versions or more complex customization may require additional time. Any different timing will be communicated before the mockup work begins.

Our projects are produced in China through selected production partners based on the product, material and construction required.

WagKudos does not operate its own factory. We coordinate the approved specifications, production follow-up, quality checks and delivery process.

Quality checks are based on the design, specifications and order details approved before production.

Depending on the product, checks may cover materials, print placement, stitching, construction, hardware, branding, quantities, packing and shipping information.

Pre-shipment photos or confirmation updates may be provided based on the project.

Pricing depends on the product, material, size, design, quantity, packaging requirements and delivery destination.

After receiving the required project information, we prepare a landed quote showing the applicable product details, quantities, pricing and delivery terms.

We do not use one fixed price for every custom project.

Unit pricing may improve at higher quantity tiers for the same applicable SKU.

Each product style, color, size and design version must still meet its own MOQ. The applicable quantity tier and final price will be shown in the quote.

There is no separate fee for the standard initial mockup included with a qualified project request.

Additional design versions, major concept changes, custom packaging development, samples or product-specific setup requirements may involve additional costs.

Any additional cost will be confirmed before the related work begins.

Yes. You review the mockup, product specifications, quantity, landed price, payment terms and estimated timeline before placing the order.

Production begins only after the required approval and payment have been received.

Payment instructions are provided in the pro forma invoice through the payment channel confirmed for the project.

For orders of USD 1,000 or less, full payment is normally required before production begins.

For orders over USD 1,000, the standard term is normally a 50% deposit before production and the remaining 50% before shipment.

Final payment terms are confirmed in the pro forma invoice.

For eligible destinations, we provide a DDP landed quote and coordinate international transportation, customs clearance, applicable duties and delivery to the confirmed address.

The quote is based on the selected products, quantity, destination and ZIP or postal code. Final delivery terms are confirmed before ordering.

No. For eligible destinations, you do not need to manage the production partner, customs clearance or international delivery yourself.

We coordinate production, quality checks, applicable import procedures and door-to-door delivery based on the confirmed project terms.

For many standard projects, production and DDP delivery take approximately 25–35 days after design approval and the required payment.

The final timeline depends on the product, quantity, destination and production schedule.

Your estimated timeline will be confirmed in the quote before you place the order.

We can support delivery to many international destinations.

Available delivery terms, import requirements and landed pricing depend on the destination, product and order details and are confirmed case by case.

We provide key project and delivery milestone updates.

Tracking information or a delivery reference is shared when it becomes available from the applicable carrier or logistics provider.

Contact us with your previous quotation number, order reference or approved design.

We will confirm the current product availability, quantities, pricing, production timing and delivery destination before issuing the new quote.

Yes, but a changed message, color, pattern or design version may be treated as a new SKU or new design version.

The revised version must meet its applicable MOQ and may require a new mockup, quote and approval.

Contact us as soon as possible after delivery and provide your order number, photos or videos of the affected products, outer cartons and shipping labels.

We will review the issue against the approved specifications, packing records and delivery information and confirm the appropriate resolution.