Everything you need to know
before ordering.

Upload your logo on our Get Started page. Tell us which products you're interested in and your approximate quantity. We'll send you a free digital mockup within 48 hours — no payment, no commitment. You only pay when you're happy with the design and ready to produce.

Three things: your logo (any format — PNG, JPG, PDF, AI, even a phone photo works), which products you want, and approximate quantity. That's it. Our design team handles the rest.

Absolutely. You don't need professional design skills or finished artwork files.

Simply share your logo, brand colors, ideas, or inspiration images, and our team can help turn your concept into a product mockup before production.

Our free mockup helps you visualize your branded pet products before production.

It includes:

• Logo placement preview
• Product color and pattern visualization
• Basic product appearance preview
• Design confirmation before production

Free mockups are usually provided within 2 business days after receiving complete information.

None. The mockup is completely free with zero obligation. You decide when — and if — you're ready to order.

Absolutely.

Many of our customers are small businesses creating their first branded pet products.

We guide you through the entire process:

Idea → Free mockup → Product approval → Production → Delivery.

You can customize a wide range of pet products, including:

• Pet bandanas
• Collars
• Leashes
• Harnesses
• Bows and accessories
• Custom packaging

If you have a specific product idea, contact us and we will explore the possibilities.

Your logo, your colors, and your pattern — edge to edge. Full-surface printing (sublimation or heat transfer) means the entire product surface carries your design, not just a small logo patch. Hardware color (buckles, D-rings) can also be customized on select products.

Our minimum order quantity (MOQ) is 50 pcs per design per size. Different sizes, colors, or product types cannot be combined to reach the MOQ.

For example, for Bandana Style E101 in Size M with one specific design, the minimum order quantity for this exact variant is 50 pieces.

Yes. We understand that many small businesses want to test a new product idea before making a larger investment.

You can start with our MOQ, review customer feedback, and scale your next order based on demand.

Yes. We can help match your brand colors as closely as possible.

Please provide your logo, brand colors, or reference images.

Slight color variations may occur depending on materials, printing methods, and production conditions.

Yes.

You can provide your logo, and we can create customized pet products featuring your brand identity.

We support logo customization on products, packaging, labels, and other approved areas.

Yes. Please contact our sales team with your specific packaging requirements for further details.

Generally, production takes 2–3 weeks. The exact lead time varies depending on your order quantity and product complexity. Please contact our sales team for specific details.

All products are manufactured in China — the world's leading manufacturing cluster for pet products. Our region alone produces the majority of the world's pet collars, leashes, harnesses, and accessories. We work directly with vetted factories, cutting out middlemen and trading companies so you get factory-direct quality at factory-direct pricing.

Yes. This is our top priority. All materials are non-toxic, inks are eco-friendly, and products are safety-tested before shipping. Materials — polyester webbing, cotton-poly blend, PVC, Oxford fabric, SBR neoprene — are selected for durability and pet safety.

Every order goes through factory QC plus spot-checking before shipment. We also send you production photos during manufacturing so you can see your order coming to life. If anything isn't right, we fix it before it leaves the factory.

No. We use sublimation and heat transfer printing — colors stay vibrant after 50+ washes.

Before production, we provide a mockup for your review.

You can confirm:

• Logo placement
• Colors
• Pattern design
• Product appearance

Production starts only after your approval.

Pricing depends on several factors, including:

• Product type
• Quantity
• Materials
• Customization details
• Packaging requirements
• Shipping destination

Contact us with your idea and we will provide a clear quotation.

No. Unlike many suppliers who charge 50–200 in setup or mold fees,we charge 0. You pay for the products. Period.

Yes, we offer tier pricing at 50, 100, 250, and 500+ pieces. The more you order, the lower the per-unit cost.

We accept bank transfer (wire) and major credit cards.

Orders below $1,000 are paid in full before production. For orders of $1,000 or more, a 50% deposit is required to start production, with the remaining 50% due before shipment.

Absolutely. After you upload your logo and tell us what you want, we'll send a detailed quote with tier pricing at each quantity level — no commitment required.

No.

We provide clear quotations before production.

Any additional costs, such as special packaging, extra design services, or shipping changes, will be confirmed with you before proceeding.

Email us referencing your original order. We keep your design files and specifications on file, so reorders are faster — skip the mockup stage, production starts sooner. Typical reorder turnaround: 3–4 weeks.

Yes. Small changes (new color, updated logo) are usually free. Major design changes may require a new mockup — still free, within 48 hours.

Tell us. We're constantly expanding our product line based on customer requests. If it fits within our supply chain capabilities, we can likely source it for you.

DDP (Delivered Duty Paid) delivery is available for eligible destinations. When DDP is included, the quotation covers the confirmed customs clearance, duties, taxes, and last-mile delivery services. The exact shipping terms are confirmed in your quotation before production.

Production time depends on your product type, quantity, and customization requirements.

Shipping time depends on destination, shipping method, and customs processing.

We will confirm the estimated timeline with you before production.

Currently we focus on U.S. delivery. For orders to Canada, UK, Australia, or other countries — contact us and we'll provide a custom shipping quote.

Yes. We will provide you with tracking information once your order has been shipped.

Contact us immediately with photos of the issue. We'll make it right — replacement pieces or credit toward your next order. We stand behind every order.

Yes, we can help arrange suitable shipping solutions based on your destination and order requirements.

Customs, duties, and delivery services depend on the shipping option selected and will be confirmed in your quotation.